Terms & Conditions
All bookings are subject to the following terms & conditions
Bookings & Cancellation Policy
Due to the nature of our business, we have a strict cancellation policy in place to be fair to all clients. We ask that all clients respect and agree to our policy before engaging in service from us.
• A non-refundable booking fee is taken on all appointments at the time of booking. The booking fee is based on your treatment type and will either be 30%, $50 or $199. Your booking fee can be held for your next appointment or used towards the treatment that day. Booking fees are held for all new and ongoing appointments at Lash & Brow Exclusive, including clients on payment plans.
• Yourappointment time is reserved, especially for you and your treatment. We understand that sometimes you may need to change your appointment and we kindly ask that a minimum 48 hours’ notice is provided. Should you change, reschedule or cancel your appointment with less than 48 hours notice, your booking fee is forfeit.
• Weare very strictwith our cancellation policy as clients who cancel within short notice, not only cost the business but stop others from having the opportunity to make an appointment at that time. Thank you for understanding.
• We have a strict no show policy. If you do not show up to a confirmed appointment, you will forfeit your original booking fee. When setting your new appointment, a 50% service fee is held as a non-refundable booking fee and is redeemable after your completed appointment.
• Cancellations are accepted only by phone call or SMS to 0428 558 812. During appointments, we do not answer the phone, so please leave a message. We will get back to you as soon as we are not with a client. Please note this could be at the end of the same day.
• Simply saying you were not aware of our cancellation/refund policy will not be accepted as you must read and agree to it to when booking your appointment online. We also send this as a link to be read in your SMS and email appointment reminder.
Arrive 5-10 minutes prior to your booked appointment time. This allows you time to relax, use our amenities and remove any eye make-up if you forgot NOT to wear eye make-up that day.
For new clients, this provides enough time to fill out new client forms.
• If you arrive late, unfortunately, your appointment will not be extended.
• Phones must be on silent during your appointment.
• Avoidcaffeine intake prior to your appointment so you can relax.
• Due to the nature of our work, hazardous equipment used, and insurance guidelines, it is not appropriate for children or friends/family to accompany you at your appointment. If you bring a child to your appointment, you will be asked to reschedule, and this will result in your booking fee being forfeit.
Gift Voucher Policy
All gift vouchers purchased from Lash & Brow Exclusive expire 12 months from the purchase date (vouchers are not redeemable after expiry date).
Gift vouchers are non-refundable and can only be used in exchange for services or retail products (not redeemable for cash). Cash will not be given for any unused balance–it will be applied as a credit on your account with us. Treat this card like cash.
Defaced, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
We strive to ensure every client is happy and satisfied with their beauty enhancement and our service. Since beauty is highly subjective, we always include an in-depth consultation before any treatment.
Our provided consultations, treatments and aftercare are highly thorough, which means no refunds will be given under any circumstances for all services provided by Lash & Brow Exclusive. This includes the unfortunate event of allergic reactions.
No refunds or returns on all beauty products due to health and safety standards (unless the product is deemed faulty by the manufacturer).
We offer you a Lash Love Guarantee!We’re confident that you’ll fall in love with your lashes, or we will fix them for free. If you are not 100% happy with your result, notify us within 3 business days of your original appointment, and we’ll give you a free touch-up service within 7 days to ensure you’re satisfied.
If you contact us outside of the 3 business days from the original appointment, fees will apply.
Our prices are subject to change at any time without notice.
We reserve the right to change terms, conditions and policies at any time.
We’d Love To Meet You!
If you are looking for a local Gold Coast beauty salon for a brow, lash or lip treatment speak to the Lash & Brow team or book online today.